This Privacy Policy explains how Fucharmonk ("Fucharmonk", "we", "us", or "our") collects, uses, stores, and protects the information you provide when you visit our website, submit an enquiry, or engage our marketing and growth services. By using our website or submitting any enquiry to us, you agree to the practices described in this policy.
Fucharmonk is a digital growth and marketing agency serving interior designers, architects, and design-led businesses. This policy applies to all information collected through our website, landing pages, advertising campaigns, and communication channels.
Information we collect
We collect information that you voluntarily provide and information gathered automatically as you interact with our website and campaigns, including:
Contact details you submit through enquiry forms, landing pages, or advertisements — such as your name, phone number, email address, business name, city, and the service you are interested in.
Information you share with us over WhatsApp, phone calls, email, or messaging when you respond to or initiate contact.
Project, budget, and requirement details you choose to share so we can assess and respond to your enquiry.
Technical and usage data such as IP address, browser type, device information, pages visited, and referral source, collected automatically through cookies and analytics tools.
Marketing engagement data, such as which ads, emails, or messages you interact with.
How and why we use your information
We use the information we collect for legitimate business purposes, including:
Responding to your enquiries and providing the marketing, advertising, and growth services you request.
Contacting you about your enquiry and our services — see the consent section below.
Operating, running, and optimising advertising and lead-generation campaigns on platforms such as Meta (Facebook and Instagram) and Google.
Improving our website, offers, and service quality, and measuring campaign performance.
Maintaining records, complying with legal obligations, and protecting our legitimate business interests.
Enquiries and your consent to be contacted
When you submit an enquiry, fill in a form, or share your contact details with Fucharmonk through any channel — including our website, a landing page, an advertisement, or a referral — you expressly consent to being contacted by us for marketing, sales, and service-related purposes.
This means you agree that we may reach out to you through one or more of the following:
A phone call to the number you provided;
An email to the address you provided;
A WhatsApp message or call to the number you provided.
You acknowledge that such communication is not unsolicited and that, by sharing your details, you have requested to be contacted regarding our services and relevant offers. This consent remains valid even if your number is registered under any Do-Not-Disturb (DND) or Do-Not-Call (DNC) registry. You may withdraw this consent at any time by writing to us, and we will stop sending you marketing communication, subject to completing any communication necessary for an ongoing engagement.
Cookies and analytics
Our website uses cookies and similar technologies, along with third-party analytics and advertising tools, to understand how visitors use our site, to measure campaign performance, and to deliver relevant advertising. You can control or disable cookies through your browser settings; disabling them may affect certain features of the website.
Sharing of information
We do not sell your personal information. We may share it only where necessary, including with: trusted service providers and platforms (such as advertising, analytics, hosting, CRM, and communication tools) that help us operate our business; our team members working on your enquiry or engagement; and authorities or advisors where required by law or to protect the rights, safety, and interests of Fucharmonk.
Data retention
We retain your information for as long as necessary to respond to your enquiry, deliver our services, maintain business and legal records, and pursue our legitimate business interests. When information is no longer required, we take reasonable steps to delete or anonymise it.
Data security
We apply reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and you share information with us at your own discretion.
Your rights
Subject to applicable law, you may request access to, correction of, or deletion of the personal information we hold about you, and you may withdraw consent to marketing communication. To exercise any of these rights, contact us using the details published on our website. We may need to verify your identity before acting on a request.
Third-party links
Our website and communications may contain links to third-party websites or platforms. Fucharmonk is not responsible for the privacy practices or content of those third parties, and we encourage you to review their policies separately.
Changes to this policy
Fucharmonk may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on this page, and the "Last updated" date will reflect the most recent revision. Continued use of our website or services after an update constitutes acceptance of the revised policy.
Contact us
If you have any questions about this Privacy Policy or how your information is handled, please reach out to Fucharmonk using the contact details published on our website. We will be glad to assist you.